customersupport@wheelzngrillez.comPAYMENT OPTIONS
Secure Credit Card Payment
We accept Visa , Master Card ,Discover and American Express
This is the most convenient payment method.
When prompted, submit your credit card information via
our SSL protected Secure Server.
or call TOLL FREE: 1-888-251-8880...
Pre Pay with Money Order:
Select the order button and fill out the order page.
Ensure you provide all necessary shipping information.
Print out the order page and mail with your
Money Order for the full purchase price including shipping cost to:
Wheelz N Grillez
All orders are processed upon receipt.
NOTE: Actual shipping time is contingent upon availability of merchandise
and Credit Card Authorization.
Most orders are SHIPPED within 1-2 business days of receiving your order.
No orders are processed or shipped on Saturdays or Sundays.
In the event of delays, every effort will be made to contact you by E-mail.
If the delay is due to backorder, you will receive notice
by phone or e-mail and be given the choice to remain on backorder,
substitute to another item, or cancel your order.
**Actual shipping charges will be applied to truck freight items**
**Orders for Alaska, Canada, Puerto Rico, will have additional shipping charges**
All returns must receive a return authorization number within 15 days of receipt of merchandise. Returns incur a 20% restock fee. Wheelz N Grillez reserves the right
to expressly disclaim all warranties, either
express or implied, including any warranty of merchantibility or fitness for a particular
purpose, and neither assumes nor authorizes any
other person to assume any liability in connection
with the sale of said products.
All products are thoroughly inspected before
shipping. Shipping will be either through
FEDEX, UPS, DHL, California Overnight, or US Postal, dependent upon origin and destination of shipment.
All products are insured with the shipper
for the retail value. It is the sole responsibility
of the customer to initiate claims for damaged
merchandise with the shipper. Wheelz N Grillez
will assist the customer with contact
information and filing claims for damages
incurred through shipping. If your product
has been damaged in shipment, you must contact
us within 24 hours of receiving the product.
We'll then contact you via email or phone with further
instructions on filing your claim.
Tires may be substituted with comparable brand names in instances where the requested size is not available for the requested brand name.
We will gladly replace any products, which
clearly does not match up with customer's vehicle
because of application discrepancy.
Refunds
will be given if there is no application
available for said vehicle. Wheelz N Grillez
will assume responsibility for return shipping
only in instances where a mistake was clearly
made by us. Wheelz N Grillez will "not" assume
return shipping cost for replacing defective
items where the defect is not clearly apparent
and would not be noticed during our pre-shipping inspection process, I.E., electrical defects,
leaking tail lights, internal damages, inproper vehicle fitment, to include but not limited to all drop-shipments from the manufacturer's warehouse.
**Important Note: The customer is solely responsible for inspecting all truck freight items to include but not limited to body kits, hoods, wheels, ground effects, and all other items shipped by truck. If damage is apparent, do not accept shipment. Inform the driver that the shipment is damaged and notify us immediately. Upon acceptance of truck freight merchandise, customer becomes liable for return shipment of any damaged or malfunctioning merchandise.
Wheelz N Grillez will ship replacement
items to the customer freight paid. There is
20% restocking fee on returns where the
customer has changed their mind and the return
is not connected with any defect or mistake
made by Wheelz N Grillez. No returns on special
orders. You must receive authorization before
returning any merchandise.
With any cancellation, please contact us as
soon as possible. We cannot cancel an order
once it has entered the shipping process. A 10% cancellation fee will apply with all cancellations.
In the event that the product is shipped,
you will be charged for the order. If you
wish to cancel your order, please call (888)251-8880.
Questions, problems, suggestions? If you
have any problems with your order, please
don't hesitate to contact us. Operating hours
are Monday through Friday from 8:00am to
6:00pm. Please call (888) 251-8880.